Frequently asked questions

Trickle connects parcel senders with travellers who are already heading in the right direction. A sender describes the parcel and route; a traveller shares an existing journey and available capacity.

Enter your Indian mobile number, request an OTP, and verify the six-digit code. New users then add their name, email, gender, and date of birth to complete the profile.

Yes. The web experience is responsive, and the Trickle mobile app supports the same core account, travel plan, parcel, and match workflows.

Choose your pickup date, select pickup and delivery locations from the address suggestions, and search for active travellers near your route. Select a result to review the full travel plan.

Describe what the item is, whether it is fragile, any handling instructions, and anything the traveller should know before agreeing to carry it. Do not include passwords or OTPs.

Trickle sends the request with your route, pickup date, parcel description, and estimated weight. The traveller can review the request and coordinate the handoff details.

Open Post a trip on Home, add your departure and arrival locations, travel dates, mode, and available parcel capacity, then submit your plan.

You can provide maximum weight, maximum parcel count, accepted parcel types, and preferred pickup or delivery handover options.

Use your account travel history to review posted plans. Plan updates and cancellation depend on the current plan status and the permissions available to your account.

Your parcel notes and route details are shared with the traveller when you send a pickup request. Use a clear, public handoff location and confirm the parcel description at pickup.

Contact the other participant promptly and keep the agreed route and timing clear. For a serious issue, contact Trickle support with the relevant request, trip, or match reference.

Email support@trickle.org.in with the relevant request, trip, payment, or handoff details. Never send an OTP, password, or other secret credential.