Community Guidelines

Use your real identity, keep trip and delivery information current, and describe parcels accurately. Do not manipulate ratings, availability, offers, or verification, and do not misrepresent whether a delivery was completed.

Do not threaten, harass, stalk, discriminate against, sexually harass, exploit, or pressure another person. Do not request unnecessary personal information, and do not move a conversation outside the app to avoid safety or payment controls.

Do not upload illegal, hateful, violent, sexually exploitative, infringing, deceptive, or dangerous content. Do not share another person's private information, identity documents, payment details, or images without permission.

• Do not create duplicate or fake accounts, or evade a suspension.
• Do not manipulate a counter-offer or request payment outside the supported in-app flow.
• Do not use stolen or unauthorized payment methods.
• Never conceal an item from a traveler or from carrier inspection.

Use Support to report threats, prohibited items, fraud, impersonation, unsafe meetings, discrimination, spam, or privacy violations. Include the relevant request or trip context without uploading unnecessary sensitive information.

Trickle may remove content, warn users, restrict communication, cancel requests, hold payments, suspend accounts, or cooperate with lawful requests from authorities. Enforcement considers severity, evidence, repeated behaviour, and immediate safety risk. You can raise an appeal through Support.

For questions about these guidelines or to report a concern, email support@trickle.org.in.